Becoming the first govt department in India, Indian Railways on Monday launched its first customer complaint services mobile app alongside providing the facility online by launching a complaint management system (Coms).
The Coms which is an online portal backed by a centralized grievance redressed monitoring system and a mobile network messaging facility.
“Passengers can also SMS their complaints on the mobile number,” the railway authorities said in a statement.
Railway Minister Suresh Prabhu said the app and the web portal will act as a suggestion and supplicant can track the complaint once they registers with the app or using the online portal.
It is also said that the railways will welcome any suggestions from people to further improve passenger services and if the suggestion would be found valuable railway will incorporated such public suggestions in all possible ways.
“Complaints will be provided with a unique complaint ID number (and) complainants can use the unique ID number to track progress of complaints,” the authorities said.